Welcome from Thomson Reuters

  • Thank you for attending
  • Jim Leason Vice President, Segments & Strategy, Thomson Reuters Legal UKI


Chair’s welcome

  • Convene practice – “Who is your favourite James Bond”
  • Word cloud comparison – why are you here? 2017 vs. 2018


The future of business and innovation


What should my KM road map look like?

  • What technology should I be looking at now, and why?
  • Ensuring you are mapping your people roadmap too


Morning Break


Breakout options

A choice of one of the following options

Breakout option 1: How will technology impact your role?

  • What does the increasing use of technology, automation, and data mean for knowledge professionals?
  • How will we recruit for the necessary skills in the future?
  • What new jobs will be created from automation and what training will be required?
  • Is there an upcoming reinvention of PSL and knowledge roles?
  • How will further education respond to incoming technology and skill needs?
  • Catherine Cadman Global Head of Knowledge, Mourant Ozannes
  • Chris Howard Qualified Solicitor, Senior Lecturer and Fellow, Higher Education Academy
  • Dr Adam Sanitt Head of Disputes Knowledge, London, Norton Rose Fulbright
  • Tricia Chatterton Director of Legal Apprenticeship Programmes, BPP University Law School

Breakout option 2: Knowledge is power!

  • The importance of engaging with people
  • Leavers, starters, retirement and the wisdom of strangers
  • Succession planning
  • Preventing knowledge loss
  • Are you a KM role model?


  • Spheres of influence and stakeholder mapping
  • Rebecca Rogers Global Legal Knowledge and Training Lawyer, HSBC
  • Zoë Huckle Head of Knowledge Management, HMRC Solicitor's Office and Legal Services
  • Kathy Jacob Head of Knowledge and Information, Financial Ombudsman




Breakout options

A choice of one of the following options

Breakout option 3: Interactive session – The Collaboration Maze

Collaboration is a hot topic for many organisations. However, to do it well involves skill, reflection and commitment. Through the unusual medium of a board game, you will learn how collaboration works (or doesn’t work!) in practice. It will test your decision making, resilience, leadership and ability to innovate and build trust.

Experience one of the few board games where you work with – not against – the other players!

Breakout option 4

4a. Upgrading and developing your intranet and knowledge portal

  • Satisfying multiple requirements and understanding your user story

4b. Working with a geographically dispersed knowledge function

  • Communication
  • Systems and Process
  • Training
  • Benefits
  • Michelle Bramley Global Head of Knowledge, Freshfields Bruckhaus Deringer
  • Catherine Jackson Knowledge Manager, Content & Systems, Eversheds Sutherland
  • Kate Stanfield Group Head of Knowledge Management, Pricing and Profitability, Collas Crill




Breakout options

A choice of one of the following options

Breakout option 5: Making sense of matter data

  • Matter profiling, tracking and analytics
  • Extracting knowledge from information
  • Possible use cases for AI
  • Alicia Hardy Director of Professional Support, White & Case
  • April Brousseau Global Enterprise Architect – Business Information, Norton Rose Fulbright
  • James Pilgrim Knowledge Systems Manager, Linklaters

Breakout option 6: In-house KM and legal operations

  • Making K work without the £ to support your legal function
  • Using what you’ve got to make life easier for your lawyers
  • What are good IH teams doing?
  • How can IH make use of technology and build the business case for procurement?

Breakout option 7: Client expectations

  • What are people requesting?
  • Value add service requests
  • KM to increase efficiency
  • Collaboration with clients on knowledge projects
  • What is the expectation for technology spend in firms?
  • Alison Devlin Head of Knowledge, Eversheds Sutherland
  • Adam Turner Associate Director - Knowledge Development Lawyer, Berwin Leighton Paisner
  • Kate Stanfield Group Head of Knowledge Management, Pricing and Profitability, Collas Crill
  • Nancy Jones Professional Support Lawyer, Sky


KM Working with legal tech and start-ups

  • Too much of a good thing? How to make sense of a crowded technology market.
  • When tech goes bad! Common challenges in selecting and implementing technology for your lawyers.
  • The case for collaboration – leveraging KM partnering techniques to deliver success.


Summary: What is the role of KM in your innovation agenda? What is the overlap between collaboration and innovation?

  • All firms are structured differently; there is no right or wrong
  • What is the relationship between collaboration and innovation?
  • How will the role of PSLs in innovation evolve?
  • Is legal technology part of KM or IT or both?
  • How does KM collaborate with LPMO, AI, IT marketing functions around data and other activities?


Drinks reception

*Please note the agenda is subject to change

The page will be updated with further details on the agenda once they are confirmed.