Michelle Bramley

Global Head of Knowledge, Freshfields Bruckhaus Deringer

Michelle Bramley is the Global Head of Knowledge for Freshfields Bruckhaus Deringer LLP. She is based in Freshfields’ London office. She was educated at Warwick University and qualified as a solicitor in England and in Hong Kong in 1991.  Her role involves leading a team of knowledge lawyers around the Freshfields network that are focused on delivering training and know how internationally as well as on a jurisdiction specific basis.  She also develops training and knowledge products for clients on a international basis.  Her main areas of focus are financial institutions disputes, international regulatory investigations and white collar matters but she also has broader commercial dispute resolution experience.  She has written on a wide range of investigations related topics and commercial litigation topics and is also a contributor to financial services investigations and enforcement (published by Bloomsbury), the UK chapter of Corporate internal investigations (published by OUP) and the chapter on Insurance Litigation in Insurance Disputes (published by LLP).


Lucy Dillon

Chief Knowledge Officer, Reed Smith

Lucy is responsible for the delivery of the Reed Smith’s knowledge, innovation and information strategy. Her role is to deliver access to the relevant information and knowledge required to deliver exceptional client service. Using technology and project management to deliver legal service efficiently is a key focus of the firm’s Practice Innovation team, which Lucy’s leads. The firm has also invested in an Innovation programme to harness the ideas and creativity of the firm’s community. Lucy and her team also identify opportunities for the firm to share its collective knowledge with clients to help them deliver their own strategic goals.

Lucy was a commercial litigator by training, and practiced at Linklaters before moving to a knowledge management role, both there and at Berwin Leighton Paisner. She joined Reed Smith in 2015 as the Global Chief Knowledge Officer

She is a regular speaker at KM conferences in the UK and the US and contributes to legal management journals.

Kathy Jacob

Head of Knowledge and Information, Financial Ombudsman

Kathy Jacob is Head of Knowledge and Information Services for the Financial Ombudsman Service. Set up by Parliament, the Financial Ombudsman Service is the UK’s official expert in sorting out problems with financial services – answering over 1.6 million consumer enquiries and resolving over 400,000 cases a year.

Kathy is responsible for leading the central knowledge function, whose remit covers knowledge advisory services, casework support tools, research, resources management and records management. She is currently developing and implementing  the knowledge strategy and delivering  knowledge content and technology projects. Prior to joining the Ombudsman in 2015, Kathy has held KM and information roles in variety of sectors including  legal, financial services and media.


Judy Mackenzie Stuart

Knowledge Strategy Director, Berwin Leighton Paisner

Judy Mackenzie Stuart is BLP’s global Knowledge Strategy Director, responsible for defining and implementing all aspects of the firm’s global knowledge and information strategy including creation, capture and dissemination of knowledge and information, and leveraging new KM and information management technologies for the benefit of clients and firm.  She is also responsible for BLP’s Streamline team, focusing on legal process improvement, Lean Six Sigma projects and legal project management.

Prior to joining BLP in 2016, Judy was Chief Knowledge Officer of Shearman & Sterling LLP, and has over 25 years’ experience of working in international law firms.  She trained and practised as an EU and competition lawyer at Linklaters before moving to Clifford Chance in a business management role. At Shearman & Sterling she held senior business services roles in practice management and risk/compliance prior to focusing exclusively on knowledge and information management from 2011.

Rebecca Rogers

Global Legal Knowledge and Training Lawyer, HSBC

Rebecca Rogers recently joined HSBC as the Global Legal Knowledge and Training Lawyer. Her role has global reach and oversight over learning and knowledge needs for HSBC lawyers. Prior to this she spent 5 years as a Professional Support Lawyer covering Financial Services and Financial Regulation at law firm Addleshaw Goddard. After being called to the Bar she started her career at Morgan Stanley in Equity Sales and Trading Compliance and went on to do varied roles over the next 10 years in London and Asia.

Carol Aldridge – Advisory Board

Head of Knowledge Management and Information Services, Burges Salmon

Carol Aldridge is Head of Knowledge Management and Information Services at independent UK law firm Burges Salmon LLP.

She works with the firm’s KM/Learning & Development partners, PSLs, Knowledge & Information Services, IT and Marketing teams to ensure knowledge-focused support to meet business objectives.  She also works with Client Partners and Business Services teams to identify value-added services to enhance solutions for clients.

Carol trained and practised at Herbert Smith Freehills before joining Burges Salmon in 2000 as a Commercial PSL.  She has been Head of KM since 2004.

Burges Salmon’s KM focus is broad and includes knowledge about clients, sectors and markets as well as traditional legal content.  The firm invests in systems and processes to support efficiency, effectiveness and innovation.  All users are encouraged to think about how knowledge can be used to enhance the client experience and to keep services competitive.  The focus on knowledge sharing behaviours and culture is reflected in Burges Salmon’s close, collaborative working relationships, partner-led approach and its top-tier expertise as recognised in the leading legal and industry award schemes and legal directories.

Helen Barker – Advisory Board

Counsel for Knowledge Management, Diageo

Helen Barker is Counsel for Knowledge Management at Diageo plc, which has 125 lawyers based in 21 different markets worldwide.  She launched the global legal team’s new know-how system, Legalpedia in the summer of 2015 and is responsible for the continuing development of standard form agreements, know-how and, the overall  system.  In addition, she is responsible for developing the programme of internal capability training for Diageo’s lawyers.

Helen has over five years’ experience as a Professional Support Lawyer, having previously worked at BAE Systems plc and Blake Lapthorn (now Blake Morgan) solicitors as a Corporate Professional Support Lawyer.  Prior to becoming a PSL Helen was a commercial solicitor at Eversheds LLP advising both commercial and public sector clients on a range of general commercial law issues.

Jane Bradbury – Advisory Board

Head of Knowledge and Information, Slaughter and May

Jane is Head of Knowledge and Information at Slaughter and May, a department that covers Knowledge Management and both central and practice stream Information Services.  Her role includes responsibilities in connection with the Professional Support lawyers and she has in previous roles at other firms also been responsible for Learning and Development.  As well as promoting the collection and dissemination of knowledge within the firm, the KM team also have a general mandate to be on the look out for technology or services that promote efficiencies or enhance the delivery of the firm’s legal services.


Trevor Comyn – Advisory Board

Director of Knowledge, Learning & Development, Mills & Reeve

As Director of Knowledge, Learning & Development at Mills & Reeve I am responsible for finding, developing and promoting ways in which people in the firm can access knowledge, develop skills and improve ways of working.  The department brings together the firm’s professional support lawyers, learning & development, library and information services and knowledge services with a common focus on performance improvement.


Karen Gray – Advisory Board

Information and Research Services Manager, Gowlings WLG

Karen Gray is Information & Research Services Manager at Gowling WLG. As part of the firm’s Digital Information and Legal Systematics team, Karen is involved in driving the firm’s knowledge management and information resources strategy as well as managing the information and library services team. Karen has worked in the legal information environment since 1988 and is a Chartered member of CILIP and a CILIP mentor.

Gowling WLG is an international law firm created by the combination of Gowlings, a leading Canadian law firm, and Wragge Lawrence Graham & Co (WLG), a leading UK-based international law firm.

With more than 1,400 legal professionals in 18 cities across the UK, Canada, Continental Europe, the Middle East and Asia, Gowling WLG provides clients with top-tier legal advice at home and abroad in a range of areas – from complex cross-border transactions and intellectual property matters to high-stakes litigation and disputes.

Alicia Hardy – Advisory Board

Director of Professional Support, White & Case

Alicia Hardy is Director of Professional Support and Counsel at White & Case responsible for leading the Professional Support function worldwide in developing and implementing global, local and practice-specific knowledge management strategies and initiatives.

Alicia has over twenty years of experience in law, including as a Corporate transactional lawyer and, for the last fourteen years, in various Knowledge, Professional Support and Training roles.


Zoë Huckle – Advisory Board

Head of Knowledge Management, HMRC Solicitor's Office and Legal Services

June 2016 – present

I moved to the Solicitor’s Office and Legal Services for HMRC to take up the post of Head of Knowledge Management.  I am responsible for introducing and maintaining a new structure for KM across the office in London and the co-located offices.

2007 – June 2016

Head of KM for the Litigation and Employment Teams of the Government Legal Department.  I set up a structure for KM, implemented a new document management system and introduced benchmarking creating a successful, sustainable KM system on very little money and no PSL’s.

1990 – 2016

Government Lawyer for DEFRA (Department for the Environment, Fisheries and Rural Affairs).

I was a Litigator for over 10 years, dealing with a wide range of public and private litigation relating to the policy work of Defra. I spent over two years as an Advisory lawyer advising on legal and policy matters and drafting secondary legislation.

Pre 1990 –Commercial Lawyer in private practice.

Dan Kayne – Advisory Board

General Counsel (Routes), Network Rail Infrastructure

Dan worked at Dechert LLP before moving in-house to Network Rail in 2007. In 2014 he was selected as one of Legal Business Magazine’s In-House Lawyer Rising Stars and in October 2016, Dan became General Counsel for the Routes Division at Network Rail. The Routes are the operational heart of the railway and are divided in to eight business units along geographical lines. Dan and his team work as partners with the Routes to proactively support the operations, maintenance and enhancement of the British rail infrastructure.

Earlier this year Dan led a cross-functional project team in the re-design and upgrade of the legal team’s KM system which was successfully launched in April. He has first-hand experience of the complexities involved in developing from scratch a KM system which is fit for purpose as well as the cultural challenges associated with embedding the change to working practice in a well-established legal team.

Ian Rodwell – Advisory Board

Head of Client Knowledge and Learning, Linklaters

Ian Rodwell is Head of Client Knowledge and Learning at Linklaters. He provides training and guidance to the firm’s clients – global corporates, banks, governments – on an extensive range of business skills topics. These encompass knowledge exploitation, collaboration, high-performing teams, creativity, the role of trust, motivational leadership, virtual working, influence/impact and the business use of stories. Ian has delivered masterclasses globally and advised clients on the design of offsites, away days and overarching learning programmes.

Ian has recently worked with the Guildhall School of Music and Drama on a workshop that uses jazz improvisation to explore the art of collaboration and, as part of the Henley Forum, co-designed a business board game that highlights the challenges and rewards of effective team working.

Ian regularly chairs and speaks at industry conferences. He is also currently undertaking doctoral research on the role of liminal space in organisational storytelling.

Ruth Ward – Advisory Board

Head of Knowledge & Collaboration Technologies, Allen & Overy

Ruth Ward is one of the most respected voices in law firm KM, having worked at the cutting edge of KM for Allen & Overy and its clients for over 15 years.

Ruth initially qualified as a banking lawyer in 1992 and worked in private practice before moving into the KM area in 2000. Since then, she has led a wide range of KM projects for A&O and its clients globally, and is particularly respected for her work on online knowledge sharing and collaboration. As A&O’s Head of Knowledge and Collaboration Technologies, Ruth is responsible for leading and promoting the understanding and adoption of knowledge, drafting and other legal technologies.

Outside the firm, Ruth plays an active role in legal, KM and business networks. She regularly contributes to conferences and publications and chaired KM Legal in London in 2010, 2011 and 2014. Ruth is a founder member of the KM advisory group of the Society for Computers and Law.

Twitter: @ruthwardao