Lucy Dillon – Chair

Chief Knowledge Officer, Reed Smith

Lucy is responsible for the delivery of the Reed Smith’s knowledge, innovation and information strategy. Her role is to deliver access to the relevant information and knowledge required to deliver exceptional client service. Using technology and project management to deliver legal service efficiently is a key focus of the firm’s Practice Innovation team, which Lucy’s leads. The firm has also invested in an Innovation programme to harness the ideas and creativity of the firm’s community. Lucy and her team also identify opportunities for the firm to share its collective knowledge with clients to help them deliver their own strategic goals.

Lucy was a commercial litigator by training, and practiced at Linklaters before moving to a knowledge management role, both there and at Berwin Leighton Paisner. She joined Reed Smith in 2015 as the Global Chief Knowledge Officer

She is a regular speaker at KM conferences in the UK and the US and contributes to legal management journals.