Welcome from Thomson Reuters

  • Lucinda Case Managing Director, UK & Ireland, Legal, Thomson Reuters


Welcome from the Chair


Technology and trends

Technology, innovation, and KM impact: This is a game changer. New approaches are changing the way the client industries do business and this will inevitably change the way that lawyers must work.

What are the impacts of artificial intelligence for KM professionals in legal and what are the time scales we can expect?

What is considered critical knowledge and how can AI help in the real world?


Technology, innovation, and futurology snapshots

  • What are the problems being faced that are driving technology? How can we (KM) make technology relevant to our problems?
  • You (Legal) are not that special
  • Disruptive technology and its implications for law firms
  • What will the future look like from a knowledge perspective?
  • Meeting the in-house demand




Breakout options

Breakout option 1: Client focus: solutions, not information?

  • Who is your client and what do they consider critical knowledge?
  • How can KM provide certainty for clients?
  • Client-facing knowledge initiatives
  • Carol Aldridge Head of Knowledge Management and Information Services, Burges Salmon
  • Peter Ozolin Co-Founder, CEO & Chairman, Manzama
  • Dan Kayne General Counsel (Routes), Network Rail Infrastructure
  • Helen Barker Counsel for Knowledge Management, Diageo

Breakout option 2: Geography and virtual teams

  • Geographically dispersed knowledge teams, virtual teams, distributed knowledge, and satellite offices
  • How should education and knowledge work together in a geographically dispersed organisation?

Breakout option 3: Promoting knowledge sharing – a view from in-house

  • Technology as a driver, enabler and disrupter
  • Organisational structure and leadership buy-in
  • Overcoming resistance, “selling” your product, and engaging with the right people
  • Daniel Heymann Head of Know-How Team, Competition and Markets Authority
  • Jane Bradbury Head of Knowledge and Information, Slaughter and May
  • John Hovell Organisational Development Lead, BAE Systems
  • Tonia Simpson Principal In-House Solicitor Services and Head of Knowledge Management, Carillion




Interactive session: Roundtables and discussion

This session will be a facilitated discussion between delegates sharing experiences and to identify critical issues in a self-organising group exercise. The aim will be to find and share creative solutions to challenges, increase delegates’ base of contacts for knowledge, and understand KM from another’s perspective.

Group facilitator: John Hovell, Organisational Development Lead, BAE Systems

  • Zoë Huckle Head of Knowledge Management, HMRC Solicitor's Office and Legal Services
  • Simone Pearlman Head of Legal Knowledge, Herbert Smith Freehills
  • Ruth Ward Head of Knowledge & Collaboration Technologies, Allen & Overy




Breakout options

Breakout option 1: Developing a KM career

  • What is a knowledge career?
  • Building and developing a career in knowledge
  • Key skills required now and for the future
  • Debbie Jukes Partner - Head of Professional Knowledge, Eversheds Sutherland
  • Kathy Jacob Head of Knowledge and Information, Financial Ombudsman

Breakout option 2: Collaboration and culture

  • How should KM collaborate with business services?
  • Embedding KM and organisational structure
  • Dan Kayne General Counsel (Routes), Network Rail Infrastructure
  • Ruth Ward Head of Knowledge & Collaboration Technologies, Allen & Overy

Breakout option 3: KM and project management

  • How legal PM can work with knowledge
  • What can law firms learn from their in-house PM KM counter-parts?
  • How can PM deliver improved client service and strengthen understanding of KM value?
  • Alan Hatcher Head of Large Projects, HMRC Solicitor’s Office and Legal Services
  • Alicia Hardy Director of Professional Support, White & Case


Change, the horizon and beyond

  • Events current, near and far, and their impact on KM
  • What are the latest disruptors (not just technology)?
  • How to understand the latest technology, whether it is a benefit or fad, along with the day job
  • Can KM help “future proof” my business?
  • Change management: implementing sustainable change

Closing words from the conference chair


Drinks reception

Please note the agenda is subject to change*

The page will be updated with further details on the agenda once they are confirmed.