Head of Knowledge Management and Information Services, Burges Salmon
Carol Aldridge is Head of Knowledge Management and Information Services at independent UK law firm Burges Salmon LLP.
She works with the firm’s KM/Learning & Development partners, PSLs, Knowledge & Information Services, IT and Marketing teams to ensure knowledge-focused support to meet business objectives. She also works with Client Partners and Business Services teams to identify value-added services to enhance solutions for clients.
Carol trained and practised at Herbert Smith Freehills before joining Burges Salmon in 2000 as a Commercial PSL. She has been Head of KM since 2004.
Burges Salmon’s KM focus is broad and includes knowledge about clients, sectors and markets as well as traditional legal content. The firm invests in systems and processes to support efficiency, effectiveness and innovation. All users are encouraged to think about how knowledge can be used to enhance the client experience and to keep services competitive. The focus on knowledge sharing behaviours and culture is reflected in Burges Salmon’s close, collaborative working relationships, partner-led approach and its top-tier expertise as recognised in the leading legal and industry award schemes and legal directories.