Global Head of Legal Knowledge, HSBC
Jessica Magnusson is the Global Head of Legal Knowledge at HSBC, which has circa 900 lawyers in over 40 countries. In the last 3 years, she has set up a new Knowledge Management programme and team in the Legal Function, and delivered new know-how and document management systems, a legal technical training programme, and initiatives that facilitate knowledge-sharing and lessons learned. Prior to HSBC, she spent 3 years at Osborne Clarke introducing a new legal technical programme (Q3D). The programme was a great example of KM Lawyers, HR and BPP University working together to ensure legal technical excellence and it won the Excellence in Training award in 2014. Before OC, Jessica worked at Baker & McKenzie for 9 years where she headed up Knowledge Management Department, oversaw the research and information services, offshored know-how processes, introduced records management and e-filing policies, and developed a PSL career framework.